Terms & Conditions

Last updated: February 2026

Welcome to Southern Exposure Photography (SEP). By booking a session, purchasing a gift voucher, or using our services, you agree to the following Terms & Conditions.

Please read them carefully.

1. Business Details

SEP is a sole trader business operating in New South Wales under ABN 70768611430. We provide professional photography services by appointment only. You can reach us at:

2. Services Provided

SEP provides professional photographic services, primarily specialising in family, portrait, and lifestyle photography.

Services may include, but are not limited to:

  • On-location photography sessions at agreed locations

  • Professional guidance and direction during the photoshoot

  • Post-production editing and retouching in SEP’s signature style

  • Delivery of final images via digital download, USB, or other agreed formats

The scope of services, inclusions, and pricing for each booking are outlined at the time of booking or purchase and may vary depending on the selected package, promotion, or offer.

SEP retains full creative discretion over photographic style, composition, editing, and final image selection. While reasonable requests are welcomed, SEP does not guarantee specific poses, expressions, or outcomes.

All services are subject to availability, weather conditions, location permissions, and factors outside of SEP’s control.

3. Bookings, Rescheduling & Cancellations

Payment:

Payment is required to secure a booking and confirm a session date and time. Bookings are not accepted until payment has been received. Payment covers the session booking fee only and does not include printed products or additional digital images unless otherwise stated at the time of purchase. Any remaining balance for additional images, products, or upgrades must be paid in full before final images are delivered. All prices are listed in Australian Dollars (AUD). Accepted payment methods will be advised at the time of viewing.

Rescheduling:

Clients may reschedule their session with at least 72 hours’ notice, where possible.

Late Arrivals:

If a client arrives late, session time may be reduced if there are other bookings scheduled. Where possible, sessions may still run for their full duration at the photographer’s discretion.

Cancellations & No-Shows:

Cancellations due to illness or unforeseen circumstances are accepted without penalty where notice is given.

Right to Refuse or Discontinue Service:

SEP reserves the right to refuse or discontinue a session if behaviour is unsafe, inappropriate, abusive, or not aligned with the nature of our services.

4. Payment Methods

Accepted Payment Methods

We accept:

  • EFT (bank transfer)

  • Visa, Mastercard, American Express, Afterpay (subject to provider approval)

  • Cash (in-person only)

Payment Timing

  • The $50 booking fee is payable prior to booking

  • Additional image purchases or products must be paid in full at the time of viewing

  • Final images will only be released once full payment has been received

Any applicable card surcharges will be disclosed at the time of payment.

5. Image Viewing & Purchases

After your session, you will be invited to a viewing appointment where you can:

  • View your fully edited images

  • Select your included image

  • Purchase additional digital images or optional products if you wish

There is no minimum spend beyond the included image.

All purchased images are final and non-refundable, except as required under Australian Consumer Law.

6. Image Editing & Delivery

All images presented at your viewing appointment are professionally retouched.

Editing style, colour, and artistic interpretation are at the discretion of SEP and form part of our creative service. Further minor re-edits will be considered upon request at SEP’s discretion.

Digital images are delivered via USB or electronically once payment is complete.

Turnaround times are indicative only and typically range from 7–14 days, depending on workload and scheduling.

7. RAW / Unedited Images

SEP does not include RAW or unedited image files as part of its standard service.

Clients may request RAW image files for an additional flat fee of $250, subject to availability and approval. RAW files are supplied without further editing or retouching.

8. Prints & Add-ons

Professional prints and video slideshows may be offered as optional add-ons.

Prints can only be ordered for digital images that have been purchased. This ensures quality control and consistent results across all printed products.

Availability and delivery timelines will be discussed during your viewing appointment if applicable.

9. Client Satisfaction & Expectations

SEP is committed to providing a professional and enjoyable photography experience.

By booking, you acknowledge that:

  • Artistic style is consistent with our portfolio

  • Photography is a subjective service

  • Natural variables (children’s behaviour, weather, lighting) may affect outcomes

SEP does not guarantee specific poses, expressions, or outcomes. Any concerns should be raised promptly so they can be discussed reasonably and fairly.

Nothing in these Terms limits your rights under Australian Consumer Law.

10. Image Storing & Archiving

SEP does not guarantee long-term storage of image files.

While SEP maintains working archives and typically retains image files for approximately 1–3 years, this timeframe is not guaranteed and may vary due to storage limitations or operational requirements.

Once images have been delivered, clients are solely responsible for backing up and safely storing their purchased files. SEP is not liable for loss of images due to client-side data loss, device failure, or accidental deletion.

For digital deliveries, SEP guarantees access to download files for 14 days from the date of delivery. After this period, files may be removed from our systems without notice.

Requests to re-upload or retrieve archived images after delivery may not be possible and, where available, may incur an additional fee.

11. Copyright & Image Usage

SEP retains full copyright of all images.

Clients receive a licence for personal and commercial use, including sharing, printing, and reproduction for their own purposes.

Commercial use does not include resale, stock licensing, or third-party redistribution without prior written approval.

Images may not be resold, materially altered, or used in a misleading or defamatory context without written permission from Southern Exposure Photography.

For full details, please view our Copyright Policy.

12. Use of Images & Client Consent

SEP will only use client images for promotional or marketing purposes with explicit consent.

Consent is obtained via a checkbox during the booking process. By selecting this option, the client confirms they have the authority to provide consent on behalf of all individuals photographed. For images including anyone under 18, consent must be provided by a parent or legal guardian.

Providing consent is completely optional and has no impact on the service provided.

Consent may be withdrawn at any time by contacting SEP in writing. SEP will make reasonable efforts to remove images from future promotional use but cannot guarantee recall or removal of materials already published or distributed.

13. Privacy

Southern Exposure Photography collects and stores client information solely for booking, communication, and service delivery purposes.

Client information is handled in accordance with Australian privacy laws.

For full details, please view our Privacy Policy.

14. Liability & Force Majeure

Clients participate in photography sessions at their own risk.

SEP is not liable for injuries sustained during a session except where required by law.

SEP is not responsible for delays or disruptions caused by circumstances beyond our control, including but not limited to:

  • Severe weather

  • Illness

  • Equipment failure

  • Government restrictions or emergencies

In such cases, SEP will work with clients to reschedule where appropriate.

SEP holds current public liability insurance.

15. Gift Vouchers

Gift vouchers may be purchased online, in person, or through approved SEP promotions. Vouchers are redeemable only for photography services provided by Southern Exposure Photography (SEP) and are not redeemable for cash.

Validity & Expiry

Unless otherwise stated at the time of purchase, gift vouchers are valid for 6 months from the date of issue. Expired vouchers may be redeemed at SEP’s discretion. Only one $50 family photoshoot gift voucher may be used per shoot.

Redemption

If a voucher includes a session booking fee only, any additional digital images, prints, products, or upgrades are purchased separately.

Bookings & Availability

Voucher redemption is subject to photographer availability.

Non-Refundable

Gift vouchers are non-refundable and cannot be exchanged for cash. If the voucher is lost or stolen, SEP may be unable to replace it unless proof of purchase can be provided.

Transferability

Gift vouchers may be transferred to another person, provided the voucher is still valid and unused.

Cancellations / No-Shows

If a voucher booking is cancelled or rescheduled, standard booking terms apply. Repeated cancellations, late cancellations, or no-shows may result in the voucher being forfeited (except where required by Australian Consumer Law).

Promotional Vouchers

Promotional or prize vouchers may have specific inclusions, validity dates, or additional conditions as stated on the voucher or promotion materials.

Nothing in these terms limits your rights under Australian Consumer Law.

16. Changes To Terms

These Terms & Conditions may be updated from time to time. The most current version will always be available on our website.