Terms & Conditions

Last updated: July 2026

Welcome to Southern Exposure Photography (SEP). By booking a session, purchasing a gift voucher or promotional offer, or using our services, you agree to the following Terms & Conditions.

Please read them carefully.

1. Business Details

SEP is a sole trader business operating in New South Wales under ABN 70768611430. We provide professional photography services by appointment only. You can reach us at:

2. Services Provided

SEP provides professional photographic services, primarily specialising in family, portrait, and lifestyle photography.

Services may include, but are not limited to:

  • On-location photography sessions at agreed locations

  • Professional guidance and direction during the photoshoot

  • Post-production editing and retouching in SEP’s signature style

  • Delivery of final images via digital download, USB, or other agreed formats

The scope of services, inclusions, and pricing for each booking are outlined at the time of booking or purchase and may vary depending on the selected package, promotion, or offer.

SEP retains full creative discretion over photographic style, composition, editing, and final image selection. While reasonable requests are welcomed, SEP does not guarantee specific poses, expressions, or outcomes.

All services are subject to availability, weather conditions, location permissions, and factors outside of SEP’s control.

3. Bookings, Rescheduling & Cancellations

Payment:

Payment is required to secure a booking and confirm a session date and time. Bookings are not accepted until payment has been received. Payment covers the session booking fee only and does not include printed products or additional digital images unless otherwise stated at the time of purchase. Any remaining balance for additional images, products, or upgrades must be paid in full before final images are delivered. All prices are listed in Australian Dollars (AUD). Accepted payment methods are outlined in Section 4 and will be confirmed at the time of booking or purchase.

Rescheduling:

Clients may reschedule their session with at least 72 hours’ notice, where possible.

Late Arrivals:

If a client arrives late, the session time may be reduced if other bookings are scheduled. Where possible, sessions may still run for their full duration at the photographer’s discretion.

Cancellations & No-Shows:

Cancellations due to illness or unforeseen circumstances are accepted without penalty where reasonable notice is given.

Failure to attend a scheduled session without prior notice may result in the booking fee or promotional offer being forfeited, at SEP's discretion. Repeated cancellations, late cancellations, or no-shows may also result in forfeiture, except where otherwise required under Australian Consumer Law.

Right to Refuse or Discontinue Service:

SEP reserves the right to refuse or discontinue a session if behaviour is unsafe, inappropriate, abusive, or not aligned with the nature of our services.

4. Payment Methods

Accepted Payment Methods

We accept:

  • EFT (bank transfer)

  • Visa, Mastercard, American Express, Afterpay (subject to provider approval)

  • Cash (in-person only)

Payment Timing:

  • The session booking fee (standard $250, or the applicable promotional price) is payable prior to booking

  • Additional image purchases or products must be paid in full at the time of viewing

  • Final images will only be released once full payment has been received

Any applicable card surcharges will be disclosed at the time of payment.

5. Image Viewing & Purchases

After your session, you will be invited to a viewing appointment where you can:

  • View your professionally edited and curated image gallery

  • Purchase additional digital images or optional products if you wish

There is no minimum spend currently enforced.

All purchased images are final and non-refundable, except as required under Australian Consumer Law.

6. Image Editing & Delivery

All images presented at your viewing appointment are professionally retouched.

Editing style, colour, and artistic interpretation are at the discretion of SEP and form part of our creative service. Further minor re-edits will be considered upon request at SEP’s discretion.

Digital images are delivered via USB or electronically once payment is complete.

Turnaround times are indicative only and typically range from 7–14 days, depending on workload and scheduling.

7. RAW / Unedited Images

SEP does not include RAW or unedited image files as part of its standard service.

Clients may request RAW image files for an additional flat fee of $450, subject to availability and approval. RAW files are supplied without further editing or retouching.

8. Prints & Products

Professional prints and products may be offered as optional add-ons.

Prints can only be ordered for digital images that have been purchased. This ensures quality control and consistent results across all printed products.

Availability and delivery timelines will be discussed during your viewing appointment if applicable.

9. Client Satisfaction & Expectations

SEP is committed to providing a professional and enjoyable photography experience.

By booking, you acknowledge that:

  • Artistic style is consistent with our portfolio

  • Photography is a subjective service

  • Natural variables (children’s behaviour, weather, lighting) may affect outcomes

SEP does not guarantee specific poses, expressions, or outcomes. Any concerns should be raised promptly so they can be discussed reasonably and fairly.

Nothing in these Terms limits your rights under Australian Consumer Law.

10. Image Storing & Archiving

SEP does not guarantee long-term storage of image files.

While SEP maintains working archives and typically retains image files for approximately 1–3 years, this timeframe is not guaranteed and may vary due to storage limitations or operational requirements.

Once images have been delivered, clients are solely responsible for backing up and safely storing their purchased files. SEP is not liable for loss of images due to client-side data loss, device failure, or accidental deletion.

For digital deliveries, SEP guarantees access to download files for 14 days from the date of delivery. After this period, files may be removed from our systems without notice.

Requests to re-upload or retrieve archived images after delivery may not be possible and, where available, may incur an additional fee.

11. Copyright & Image Usage

SEP retains full copyright of all images.

Clients receive a licence for personal and commercial use, including sharing, printing, and reproduction for their own purposes.

Commercial use does not include resale, stock licensing, or third-party redistribution without prior written approval.

Images may not be resold, materially altered, or used in a misleading or defamatory context without written permission from Southern Exposure Photography.

For full details, please view our Copyright Policy.

12. Use of Images & Client Consent

SEP will only use client images for promotional or marketing purposes with explicit consent.

Consent is obtained via a checkbox during the booking process or with explicit written or verbal permission. By providing consent, the client confirms they have the authority to do so on behalf of all individuals photographed. For images including anyone under 18, consent must be provided by a parent or legal guardian.

Providing consent is completely optional and has no impact on the service provided.

Consent may be withdrawn at any time by contacting SEP in writing. SEP will make reasonable efforts to remove images from future promotional use but cannot guarantee recall or removal of materials already published or distributed.

13. Privacy

Southern Exposure Photography collects and stores client information solely for booking, communication, and service delivery purposes.

Client information is handled in accordance with Australian privacy laws.

For full details, please view our Privacy Policy.

14. Liability & Force Majeure

Clients participate in photography sessions at their own risk.

SEP is not liable for injuries sustained during a session except where required by law.

SEP is not responsible for delays or disruptions caused by circumstances beyond our control, including but not limited to:

  • Severe weather

  • Illness

  • Equipment failure

  • Government restrictions or emergencies

In such cases, SEP will work with clients to reschedule where appropriate.

SEP holds current public liability insurance.

15. Gift Vouchers

Gift vouchers may be purchased online, in person, or through approved SEP promotions. Vouchers are redeemable only for photography services provided by SEP and are not redeemable for cash.

Validity & Expiry:

Unless otherwise stated at the time of purchase, gift vouchers are valid for 12 months from the date of issue. Expired vouchers may be redeemed at SEP’s discretion.

Redemption:

If a voucher includes a session booking fee only, any additional digital images, prints, products, or upgrades are purchased separately.

Bookings & Availability:

Voucher redemption is subject to photographer availability.

Non-Refundable:

Gift vouchers are non-refundable and cannot be exchanged for cash. If the voucher is lost or stolen, SEP may be unable to replace it unless proof of purchase can be provided.

Transferability:

Gift vouchers may be transferred to another person, provided the voucher is still valid and unused.

Cancellations / No-Shows:

If a voucher booking is cancelled or rescheduled, standard booking terms apply. Repeated cancellations, late cancellations, or no-shows may result in the voucher being forfeited (except where required by Australian Consumer Law).

Promotional Vouchers:

Promotional or prize vouchers may have specific inclusions, validity dates, or additional conditions as stated on the voucher or promotion materials.

Nothing in these terms limits your rights under Australian Consumer Law.

16. $50 Family Photoshoot Offer

The $50 Family Photoshoot ("the Offer") is a promotional package. These terms apply in addition to the general Terms & Conditions above.

Inclusions:

The Offer includes:

  • One photography session of approximately 1 hour

  • One professionally retouched digital image

  • A personalised viewing appointment

The Offer replaces the standard $250 booking fee for the included session. Additional digital images, prints, and products are optional and may be purchased separately at your viewing appointment. There is no minimum spend and no obligation to purchase anything further.

Package Value:

The stated package value of $250 reflects SEP's standard session booking fee. The Offer includes one professionally retouched digital image, which is not included in the standard $250 booking fee, meaning the Offer's inclusions exceed those of a standard session booking.

Validity:

The Offer is valid for 6 months from the date of purchase. Your session must be booked and completed within this period. Unredeemed offers expire after 6 months and may be honoured after expiry at SEP's discretion only, except where otherwise required under Australian Consumer Law.

Redemption:

Only one $50 Family Photoshoot Offer may be redeemed per session. Where a client has purchased multiple Offers, each Offer must be redeemed against a separate session, and the included digital image applies to that session only. Offers cannot be combined to obtain multiple included images within a single session.

Re-Shoot Guarantee:

If you are not happy with your images at your viewing appointment, SEP will offer one complimentary re-shoot at a mutually agreed time and location, subject to availability. The guarantee entitles you to a re-shoot, not a refund, except as required under Australian Consumer Law.

Bookings, Rescheduling & Cancellations:

Sessions are subject to photographer availability. Standard booking, rescheduling, cancellation, and no-show terms (Section 3) apply.

General:

The Offer is not redeemable for cash and is non-refundable except as required under Australian Consumer Law. The Offer may be transferred to another person provided it is unused and within its validity period.

17. Changes To Terms

These Terms & Conditions may be updated from time to time. The most current version will always be available on our website.